Return Policy

Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To request a return, please contact us at: returns@astrofab.com with proof of purchase to obtain an RMA and return instructions. No return will be accepted without an RMA. Without receiving an RMA and instruction Please do not mail any product as your package will be denied. The condition of the items being returned must be in new condition and un-opened box.
After obtaining an RMA, to be eligible for a return, your item must be in the same condition that you received it. Returns and refunds if approved are only issued in the form of the original payment only if the seal is not broken. If the seal is broken but the item is in new condition, there will be a %25 restocking fee. If approved, the return shipping cost is also the customer’s responsibility. Any consumable product sales are final and consumable products such as resins, FEP films and other consumables are not returnable and refundable. You can always contact us for any return question at: returns@astrofab.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you suspect there are damages and/or defects, do not use the printer. First, ensure there are no damages before starting to use the printer.
Exceptions / non-returnable items
Certain types of items cannot be returned, like consumable products such as Resins, FEP films, and other consumables. Custom products (such as special orders or personalized items) are also non-returnable.
Unfortunately, we cannot accept returns on clearance items or gift cards. If you have questions regarding a specific item/order, please contact us at returns@astrofab.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the refund will be sent to you in the form of store credit redeemable at Astrofab.com only.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall AstroFab, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.